Hotel & Hospitality Assistant (m/f/d)

CAREER at WASNERIN - the start of your success story!

People need places where they can develop and enjoy their work.

Everyone knows how important it is to have a place where you feel comfortable and safe. Next to our home, the workplace is the place where we spend the most time, so shouldn't it be a place where we feel comfortable?

If you are looking for exactly this place, where you are welcome every day, where you can contribute your ideas and exceed the expectations of the guests with your actions every day, then read on.

We, the G'sund & Natur Hotel DIE WASNERIN, have always attached great importance to people. Be it our guests, to whom we give a wonderful time-out every day, or the entire WASNERIN team, who maintain the good soul of the hotel every day, everyone is the focus.

Hospitality, warmth of heart and perfect service - this is exactly what characterizes us as a team and you can feel it..

...with every word of praise from our guests, with every smile, with every gesture, but also with every appreciative word from a colleague. At the end of the day, you know what you have achieved.

Everyone grows with the WASNERIN, and the WASNERIN grows through the people!

What can you expect with us ... ..

in the 1st year of your apprenticeship

- Answering general inquiries from guests (e.g. by telephone, e-mail ...)

- Creating arrival and departure lists

- Receiving and organizing additional requests from guests

- Competent use of the equipment in your work area (e.g. printer, PC/laptop ...)

- Understanding of the goals of operational marketing and e-commerce

...in the 2nd year of apprenticeship

- Targeted offering of additional services

- Use of hotel-specific software (e.g. reservation system)

- Receiving and processing reservations, bookings and cancellations

- Processing e-mails

- Collaboration in the design of operational communication media (e.g. social media posts, newsletters, guest newspaper ...)

...in the 3rd year of apprenticeship

- Creating food and drink menus

- Preparing final bills for guests and checking their accuracy

- Receiving payments from guests

- Checking the cash register status - Determining simple key figures (e.g. occupancy rates)

- Analyzing operational data

- Contributing to search engine marketing (e.g. optimizing online content, creating texts)

As an HGA apprentice, you can expect an apprenticeship with plenty of variety and development opportunities. You have just read a small selection of your activities. If you wish, you can also gain even more experience in other departments such as the kitchen, service or housekeeping by arrangement. So it's also up to you how you organize your apprenticeship.