Receptionist (m/f/d)

Responsibilities:

• Professional reception and support of guests on arrival and departure (check-in and check-out).
• Competent processing of reservations, telephone inquiries and emails in the front and back office.
• Friendly and solution-oriented guest communication and fulfillment of individual guest requests.
• Close cooperation with the housekeeping, kitchen and restaurant departments to ensure smooth operations.
• Cash management and accounting processes including checking and processing payments.
• Maintaining and updating guest data in the hotel management system (Protel).
• Processing complaints and grievances in close coordination with the hotel management.
• Support with administrative tasks.
• Coordination of guest transfers and activities as well as general concierge tasks.
• Active participation in team meetings and passing on important information to the team.

Requirements:

1. Work experience:
   • Completed training in the hotel or tourism sector (e.g. hotel specialist).
   • Professional experience at the hotel reception or in the front/back office, ideally in the upscale hotel industry.
   • Experience with hotel management systems (ideally Protel).
2. Professional qualifications:
   • Strong guest service and communication skills.
   • Very good organizational skills and a structured way of working.
   • Good knowledge of MS Office (Word, Excel, Outlook).
3. Language skills:
   • Very good written and spoken German and English.
   • Other foreign languages an advantage (e.g. Italian, French, Russian).
4. Personal skills:
   • Friendly, professional and well-groomed appearance.
   • High level of service orientation and hospitality.
   • Ability to work under pressure, even in stressful situations.
   • Ability to work in a team and strong communication skills.
   • Reliability and trustworthiness, especially in cash register and accounting tasks.
5. Soft skills:
   • High social competence and intercultural sensitivity in dealing with international guests.
   • Flexibility and willingness to work weekends and public holidays.
   • Confident handling of guest requests and complaints.
   • Proactive and solution-oriented way of thinking.