Job interview as a receptionist
Receptionist: Questions during the job interview
An interview as a receptionist can be exciting and challenging at the same time. After all, it's the interview that shows whether you can impress with your appearance, expertise and personality. Good preparation is crucial. If you know the most frequently asked questions and think about your own questions, you will leave a lasting impression.
We have collected useful content for your next interview. So you'll be well prepared for your big performance!
Common questions in a job interview
The following questions are among the classics - we explain why they are asked and give you practical tips on how to answer them confidently.
"Tell us something about yourself!"
A job interview often starts with this classic interview round: this allows the employer to get a first impression of you and see how you present yourself.
Tips for answering
Prepare a short, concise summary of your professional experience and relevant strengths. Focus on what makes you particularly qualified for the position of receptionist.
"Why do you want to work for us?"
Your future supervisor wants to find out whether you have familiarized yourself with the company and its values and can identify with them.
Tips for answering
Research the special features of the company in advance on HOGASTJOB or on the respective company page and formulate why these appeal to you. Be authentic and emphasize what you value about the company. The benefits should not be the main reason for you to work for a company - that goes without saying.
"How do you deal with stressful situations ?"
As a receptionist, you generally always have your hands full and are often under pressure as you have to manage several tasks at the same time.
Tips for answering
It is best to give an example from your professional experience that shows how confidently you deal with stress. In particular, explain your strategies for coping with stress.
"Do you have experience with booking systems or other software?"
Technical knowledge is often a prerequisite for working at reception. Can you quickly familiarize yourself with systems? Are you open to technical developments? This is what the interviewer is trying to find out.
Tips for answering
Do you have experience with specific software? Perfect! List which booking systems you are already familiar with. It is also advisable to find out more about digitalization in the hotel and catering industry.
You haven't had any direct contact with booking systems yet? No problem at all. The most important thing at this point, however, is to signal that you are willing to familiarize yourself with new areas. Making this willingness to learn clear is the be-all and end-all.
"How would you deal with a dissatisfied guest?"
Case studies of this kind show the employer how you deal with challenging situations. After all, dealing with complaints is crucial for guest satisfaction in the hospitality industry.
Tips for answering
Perhaps ask a brief question about what the guest is dissatisfied with. Background: You can only offer concrete solutions if you know where the problem lies. By asking questions, you show your counterpart that you really want to empathize with the situation.
We have summarized valuable tips for dealing with guest complaints on our blog - ideal for preparing for your job interview.
Queries to the company
A job interview is not a one-way street - you also have the chance to get to know the company better and show genuine interest. By asking clever questions, you can make an impression on potential employers and at the same time check whether the company is a good fit for you.
2.1. What further training opportunities do you offer for receptionists?
Why you score points: Shows that you are motivated to develop within the company in the long term.
2.2. What does a typical working day at reception look like for you?
Why you score points: Demonstrates genuine interest in the work processes and shows that you are engaged with the practice.
2.3. Are there team events or measures to promote team spirit?
Why you score points with this: Emphasize that a good working atmosphere is important to you.
2.4. What expectations do you have of new employees in the first few months?
Why you're scoring: Signals that you want to know how you can add value right from the start.
2.5. Are there opportunities to help shape and improve the processes at reception?
Why you score points: Demonstrate your willingness to get actively involved and want to optimize processes.
Top employer - at HOGASTJOB
It's not just the new challenges that enrich your everyday working life - a wide range of benefits and a pleasant working atmosphere also contribute to job satisfaction. On HOGASTJOB you will find top companies with exclusive benefits for employees and great working conditions. Take a look at our job advertisements and apply for one of the premium jobs advertised!
