I'm sure you feel the same way: when you think of the hotel industry, the first jobs that come to mind are cook, waiter or receptionist. But did you know that numerous attractive administrative jobs also contribute to the success of hotels and restaurants? Larger companies in particular have their own human resources department. What does an HR manager actually do? We explain! 

The employee team is clearly at the heart of the work of HR departments. As an HR manager, it is your job to find the right chefs, service staff and reception managers for your company. At the same time, your goal is to keep employees in the company, to challenge and encourage them. 

This results in the various tasks of HR managers, which we would like to introduce to you briefly and concisely. 

Recruitment, i.e. the recruitment of future employees, is a particularly challenging task in the hotel and catering industry. The reason: the applicant must be convincing both professionally and personally and fit into the team. 

When advertising vacancies, companies like to use reputable job portals - such as HOGASTJOB. A personal meeting will then show whether the person is suitable for the position. In service and reception in particular, the recruitment criteria include not only professional skills but also an open and friendly manner. 

• Place job advertisements: Creation and publication of job advertisements, e.g. on HOGASTJOB.
• Active sourcing: Directly approaching people who would be a good fit for the company.
• Application management: Reviewing applications, conducting interviews and selecting suitable candidates.
• Induction: Organizing and carrying out the onboarding process for new employees to make it easier for them to get started. 

In order to keep people in the company, it is essential to show them various development opportunities within the company. HR managers are always in direct contact with their superiors. After all, they are best placed to assess the strengths and weaknesses of their team members. 

• Training: Organization of training courses to improve the skills of employees.
• Career development: Promoting the professional development of colleagues through coaching, mentoring and career paths.
• Performance reviews: Conducting regular employee evaluations to monitor performance and provide feedback.

The job description of an HR manager also includes the sensitive area of employment contracts and conflict management. If tensions or even unpleasant incidents arise with a team member, the HR department acts as a mediator or conflict resolver.

• Employment contracts: Creating and managing employment contracts and adapting them to legal changes.
• Legal compliance: Ensuring that all HR-related activities comply with legal requirements and internal guidelines.
• Conflict management: Mediation in internal disputes and conflicts and implementation of resolution measures.

As an HR employee, you are also the first point of contact when it comes to salary or benefits in the company. Together with the management, you consider attractive benefits for your colleagues and create incentive systems that are also attractive for future employees. 

• Performance management: Development and administration of remuneration systems, bonus programs, rebates, benefits and other incentive systems.
• Social benefits: Administration and communication of company social benefits, such as health insurance, etc.

As an HR manager, you actively contribute to the positive image of your company - both internally and externally. That's why you create a pleasant atmosphere in which your colleagues feel comfortable. At the same time, you try to present the company attractively to the outside world.

• Employee retention: development of measures to position the hotel as an attractive employer.
• Employee satisfaction: Implementation of programs to increase employee satisfaction and motivation.
• Team building: Organization of team building activities to promote cohesion among employees.
• Employee communication: Ensuring an open and effective discussion atmosphere between the team and management.
• External impact: Representing the hotel as an employer brand to the outside world in order to attract talented professionals.

Do you think the HR department in a hotel is just right for you? Then click through the vacancies on HOGASTJOB right now. Find out about other administrative jobs in the hotel and catering industry and discover your options!