Receptionist (m/f/d)
- Career Status
- Professionals
- Entry date
- as of immediately
- Working time
- Full-time
- Season
- all year round
- Employment relationship
- Permanent contract
- Country / State
- Bayern
- Work permit
- EU citizens
- Monthly salary
- ---
Receptionist (m/f/d)
all year round
Deutschland, Bayern
Description
Welcome committee and vacation advisor
Together with the team, you are the first point of contact and give our guests a warm welcome, focus on their well-being and add your personal touch to their stay. You greet our guests, young and old, with a smile and a great deal of expertise. You advise prospective and regular customers and prepare offers and reservation confirmations. Whether via our own homepage or directly by e-mail or telephone.
Your tasks
- Ensuring the smooth running of reception and reservations
- Deputizing for the reception manager in their absence
- Creating duty rosters for up to 9 employees
- Compliance with and monitoring of work processes and standards
- Induction of new employees and trainees
- Professional handling of guest complaints and appropriate processing
- Guest check-in and check-out
- Creating guest information in the system
- Cash audit
- Operating the telephone system
- Dealing with correspondence
- Individual advice for our guests on room selection, hotel services and conditions
- Creation of offers and reservation confirmation
- Optimization of room occupancy
- Maintenance of the customer database
- Reservation of all sports and wellness activities
- Sale of newspapers, stamps, postcards, sweets
Your profile
- You have completed training in the hotel industry
- You have very good German and good English skills
- Knowledge of hotel software with Protel, TAC, Vioma, ReGuest and Rateboard is an advantage
- You have a well-groomed appearance
- You are level-headed, a team player and a service provider with heart and soul
- A friendly and cordial charisma with very good manners round off your profile
Our offer for you
- 40h/5-day week
- permanent employment
- Latest closing time at 21:30
- Flexible free requests
- Motivated, friendly team of colleagues
- Modern workstations with up-to-date systems/programs
- Beautiful working environment with a fantastic mountain view
What we still need
- Curriculum vitae
- Available references
- Next possible starting date
- Salary expectations
Take a look at our team channel:
Requirements
Deputy Reception Manager (m/f/d)
- Language skills
German
Mother tongue
English
B1 (Intermediate)
- Work permit
- EU citizens preferred (no admission required)
- Working time
- Full-time
Offer
- Employment relationship
- Permanent contract