Receptionist (m/f/d)

Welcome committee and vacation advisor

Together with the team, you are the first point of contact and give our guests a warm welcome, focus on their well-being and add your personal touch to their stay. You greet our guests, young and old, with a smile and a great deal of expertise. You advise prospective and regular customers and prepare offers and reservation confirmations. Whether via our own homepage or directly by e-mail or telephone.

Your tasks

• Ensuring the smooth running of reception and reservations
• Deputizing for the reception manager in their absence
• Creating duty rosters for up to 9 employees
• Compliance with and monitoring of work processes and standards
• Induction of new employees and trainees
• Professional handling of guest complaints and appropriate processing
• Guest check-in and check-out
• Creating guest information in the system
• Cash audit
• Operating the telephone system
• Dealing with correspondence
• Individual advice for our guests on room selection, hotel services and conditions
• Creation of offers and reservation confirmation
• Optimization of room occupancy
• Maintenance of the customer database
• Reservation of all sports and wellness activities
• Sale of newspapers, stamps, postcards, sweets

Your profile

• You have completed training in the hotel industry or have several years of experience in consulting and sales
• You have very good German and good English skills
• Knowledge of hotel software with Protel, TAC, Vioma, ReGuest and Rateboard is an advantage
• You have a well-groomed appearance
• You are level-headed, a team player and a service provider with heart and soul
• A friendly and cordial charisma with very good manners round off your profile

Our offer for you

• 40h/5-day week
• permanent employment
• Latest closing time at 21:30
• Flexible free requests
• Motivated, friendly team of colleagues
• Modern workstations with up-to-date systems/programs
• Beautiful working environment with a fantastic mountain view

What we still need

• Curriculum vitae
• Available job references
• Next possible starting date
• Salary expectations