Training: The receptionist apprenticeship

The official title of the apprenticeship is "Hotel Management Assistant (Receptionist)". It was developed specifically for the needs of medium-sized and larger hotels, which require specialists rather than all-rounders at reception. For micro and small businesses, there is still the hotel and catering assistant (HGA) apprenticeship, which also covers kitchen and service in addition to training at reception.

In the new receptionist apprenticeship, particular attention was paid to the changed requirements brought about by the online age. From presentation and online sales via hotel websites to dealing with rating platforms and online route planners. The three-year course also includes dealing with complaints and claims, developing travel packages and working with tourism associations.

If you're still wondering whether the job is right for you, take a look at our article"5 reasons that confirm you're perfect at reception"! And these could be your future jobs: Jobs at reception

Apprenticeship:
Hotel management assistant (receptionist)

First apprenticeship start:
September 2015

Apprenticeship period:
3 years

Job profile:

• Advising and looking after guests / guest communication (in DE and EN)
• Dealing with complaints and grievances (in DE and EN)
• Conducting sales and advisory discussions and preparing offers (in DE and EN)
• Renting out rooms and offering additional services (in DE and EN)
• Working with the company accounting system, issuing invoices, processing payments, helping to manage the cash register
• Creating reports
• Working with reservation systems, virtual travel platforms, rating platforms, concierge information systems
• Collaboration in operational marketing activities
• Collaboration in package development and calculation of services
  Office organization
  

A detailed overview of all activities and much more can be found in the training regulations for receptionist apprenticeships.