Receptionist (m/f/d)

As a front office employee, you are the first point of contact for our guests at the hotel - whether it's a warm welcome on arrival or answering questions during their stay. You give them the feeling that they are in good hands with us. You are responsible for ensuring that everything runs smoothly from arrival to departure and, together with your colleagues, take care of the operational processes at reception.

Welcoming and greeting guests:

• Friendly reception and greeting of arriving guests.
• Assisting with the check-in process, handing over room keys and explaining the hotel facilities.

Reservations:

• Receiving reservation requests by phone, email or via booking platforms.
• Checking room availability and processing bookings in the reservation system.
• Confirming reservations and sending booking confirmations to guests.
• Processing change requests, e.g. extension of stay, room changes or special requests.
• Manage cancelations and process refunds in accordance with hotel policies.

Check-in and check-out:

• Efficient handling of the check-in and check-out process.
• Issuing invoices to guests
• Managing guest complaints or special requests during the check-out process.

Guest care and service:

• Responding to inquiries about local attractions, transportation, restaurants and other services.
• Coordinating additional services such as wake-up calls, room service, transfers or tour bookings.
• Receiving and processing complaints and ensuring a quick solution in the interests of the guest.

PMS: Protel

• Experienced handling of the PMS Protel

Sales and upselling:

• Actively selling upgrades
• Offering additional services such as breakfast, spa treatments or parking facilities.
• Informing guests about special offers and promotions.

Correspondence and administration:

• Creating daily menus and morning post
• Handling daily e-mail communication with guests and internal departments.
• Working with housekeeping and other departments to ensure rooms are prepared in a timely manner and according to guest requirements.

Maintaining the reception area:

• Ensuring a neat and attractive reception area.
• Providing information materials, such as piste maps, brochures or event information.

Cooperation with other departments:

• Close coordination with housekeeping, kitchen and technical services to fulfill guests' requests.
• Coordination of events at the hotel.